When a customer files an external case with their bank or credit card issuer on a dispute, the dispute is updated with a new . Comments (0) Comments (0) Helpful 0 Helpful Answer. "Based on PayPal's definition of significantly not-as-described, this claim does not qualify for a refund.We . Apparently FERD has never received a Significantly Not As Described item. Go to your summary page, and select the transaction you want to get a refund for. I know the buyer taking a picture of the package is not accepted. Use a respectful tone (a professional attitude goes a long way!) The case automatically closed, so I appealed it on the grounds that the item was returned not in the same condition as when sent. Community Member (117 feedbacks) View listings. Go to the Resolution Center. Buyer says significantly not as described - you always win, paypal does not consider an intangible or virtual delivery item capable of being defective. Separate products, including Item Not Received Coverage/Protection, that offer extended coverage for additional reason codes are available for purchase as add-ons. If you fight it you will eventually lose and they will not only be given a refund but they will also be allowed to keep the item. If the seller does not want to issue a . 4.3. PayPal: Item not received*, Significantly not as described, Credit not processed: Shopify: Product not received*, Product unacceptable, Duplicate, General . Options. You may change the reason for your Claim later on (e.g. Bring the law into the discussion — you can't ship counterfeit items, so a return is not a possibility; Don't blame. Merchants have 10 days to respond to the chargeback, but the entire process can take 75 days or more. The item was brand new, in the box and has stopped working as of recently. The item was properly described but did not meet your expectations. Image not available. I had a false Significantly Not As Described (SNAD) Case opened on an item sold to a zero-feedback buyer in the USA in mid-July. PayPal's notice states that items either may not be . . You have 10 days to provide Paypal with a tracking number. Significantly Not As Described (SNAD): Here, the buyer claims that the item they have received is significantly different than expected based on the seller's (your) pictures/description. Any help would be great. Additionally, sellers whose items are claimed to be "Significantly Not as Described" (SNAD) are not guaranteed to get their product back. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. An item will be considered Significantly Not as Described if: The item is materially different from the seller's description of it. I share this so that others may learn from my experience and/or mistakes. 2) Significantly Not As Described (SNAD): The consumer claims that the goods they received differs significantly from the merchant's description. Accepted . Chargeback Protection is PayPal's advanced risk mitigation feature. Item Not Received or Significantly Not as Described Disputes Buyers may initiate communication on the eBay site when they haven't received an item or the item they received is significantly not as it was described. I felt happy as fuck when I received that "your claim has been accepted" email, just be patient, you'll get an email notification, I was the same as you stressing for no reason at all. edit: Also, return shipping is 3x the cost of the item. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Thanks. + $39.99 shipping. Received item not as described. Only one claim per purchase For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. Significantly Not As Described (SNAD) When a customer receives an item that is different and faulty from the original product, that can be described as a SNAD issue. edit: Also, return shipping is 3x the cost of the item. . An item may be considered Significantly Not as Described if: The item is materially different from the seller's description of it. PayPal; or "Significantly Not as Described" (SNAD) You received an item you paid for with PayPal but it is Significantly Not as Described (SNAD). what does paypal ask the buyer to provide as proof that the item is significantly not as described? . Although paypal did not require the seller to refund my shipping cost, paypal did refund me. Hover to zoom. An enterprise-grade solution for PayPal chargeback protection. The condition of the item was misrepresented. Yesterday, a buyer had opened a PayPal dispute claiming that an item he purchased from me in early December was 'Significantly not as described'. The company will actually reimburse eligible merchants who have paid the higher rate ( currently 0.40% per approved transaction) to receive . I'm thinking that I've been lucky so far, reading some of the horror . Warranty Program Buy a warranty . Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. To receive a refund, buyers are generally asked to return the item within 10 days. If an item doesn't arrive or is significantly not as described PayPal will help you to get a full refund. If the item is confirmed to be as described . General. The product was defective, and he wanted a full refund for the product. . Read our guide to resolving these issues here; Contact your seller to let them know; Document any item issues with photos; Open a PayPal 'Not as described' dispute to request a refund or a return Open your dispute. . I need to know the details of filing a significantly not as described claim. Should a buyer feel as though an item is not as described, they will need to open a dispute either through Depop or PayPal depending on their payment method. When customers dispute charges from . When I opened the box I found that the charging cradle, charger and USB were all missing. . 2) Significantly Not As Described (SNAD): The customer states the product they received is significantly different from what the merchant described. I recently received an item damaged/significantly not as described. You may change the reason for your Claim later on (e.g. If you checked . opens in a new tab or window if you receive an item that is not as described in the listing. It look like she started a dispute and then escalated it to a claim about 30 minutes later. Oct-30-2009 10:36 AM. Items sold item through the BUY button are covered by Buyer Protection and Seller Protection. Comments (0) Comments (0) Helpful 0 Helpful Answer. You must also have an existing PayPal account that is in good standing and have used this account to pay for the item. I did the same, it took PayPal only 6 days to resolve it even though they said it'd take 12. PayPal Find out how to send and receive online payments using a bank account or credit card. The seller hasn't responded to PayPal. Your total claims include all Item Not Received and Significantly Not as Described claims that are filed either directly with and escalated to PayPal or with the buyer's card issuer or bank.. What happens on the 10th day? If Paypal rules in my favor, do they refund all of my money including the shipping costs? Also do Ebay & paypal have the same definitions or are they different? I have given PayPal pictures to support my claim. However, before making a claim you must first attempt to . 1. level 2. if There is no option to say, I do not agree with the claim. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Select your problem and click Continue. The item was advertised as authentic . Use good grammar; Let the PayPal agent know that you're aware of your rights; Exert your right to be protected by PayPal i didn't-receive-my-item-or-it's-different-than-described . 06-01-2014 12:21 AM. I'm familiar with eBay's options but I've never had a PayPal claim before today. After receiving a dispute, the seller and buyer will work together first to find a solution, otherwise, Paypal will . Find the seller's contact details, and email them to ask them to issue a refund. Do they refund my money ONLY if the mo. Apparently PayPal's user agreement includes a dispute resolution process for items "significantly not as described" that gives it the last say on items it suspects are fakes: Using PayPal's Buyer Protection Program. As defined in more detail in section 4.a.2 below, an item is 'significantly not as described' if the eBay . They are the consequences you get for buying from China. Ken. According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. For eligible items, protection is available for both items not received (INR) and significantly not as described (SNAD); and ***Purchases made off eBay For eligible items protection is available for INR only" Further, the seller could have invoiced her as a "service" instead of as an item which means she would also not be covered. In most cases, the value of dispute_lifecycle_stage moves from INQUIRY to CHARGEBACK to PRE_ARBITRATION to ARBITRATION.The following scenarios cause the dispute_lifecycle_stage to move to a previous stage:. Toyota Yaris 2004 1.3 front right shock absorber damper coil spring 48510-52420. 02-01-2018 04:03 PM - edited ‎02-01-2018 04:04 PM. If you determined that you have a legitimate case, and the Significant Not As Described claim was bogus, use the following tips to fight the dispute: Log in to your PayPal account. Yes. Has anyone here successfully pursued such a claim? top of How to Win at eBay Index of detail pages. I am a bot, and this action was performed automatically. If you have an eligible purchase you can make a claim using PayPal's resolution centre within 180 days of making the payment. 1) Item Not Received (INR): The customer placed an order and paid for an item, but the merchant refused or was unable to fulfil the order. what does paypal ask the buyer to provide as proof that the item is significantly not as described? Item Not Received (INR): Here, the buyer claims that they have not received their order yet. China's number of scammers, fake merchandise is growing as more and more Chinese are discovering websites then telling their relatives. I sold an item in September that was new and buyer has opened a PayPal request saying it is not new and that there are problems using it. Select how you would like to respond and click "Continue.". significantly not as described. The listing stated brand new, 2 year warranty and detailed the contents of the box. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller's description. However at this time such a call may be frutile, though you can keep trying. . A dispute happens when buyers have a problem with their transaction and want to notice sellers by opening a dispute. Paypals help pages contain no specifics. The Resolution Centre - "Resolve a problem" form appears. PayPal's notice states: "For "Significantly Not as Described" claims under our Seller Protection Program, we are clarifying that the item may not be returned to sellers or sellers may be required to accept the returned item and pay for the return shipping costs." . I sold an item in September that was new and buyer has opened a PayPal request saying it is not new and that there are problems using it. 3 - Offer a partial refund. - PayPal PayPal's Purchase Protection program may apply when you encounter these specific problems with a transaction: You didn't receive your item from a seller (referred to as an "Item Not Received" claim), or. If your problem is a transaction that you did not authorize, please see section 8 below. Ideally, a coin graded 70 would not be spotted, but many are. I had contacted him saying that the item was still under warranty and that he could make a claim, offering to give him the . I sold a Dior bag for £3,100 on eBay along with documents proving authenticity. Step 4: Comply with PayPal's shipping requests in a timely manner, if you're filing a Significantly Not as Described claim. For example, the item was described as "new" but the item was used. $68.30. * Claims and chargebacks where the buyer says that the shipped item is significantly not as described Follow the Paypal rules, make sure you can prove your shipping and you should be fairly . I paid via paypal and received the item a few days later. 2. I am sure I read one in Ebay a few years ago but I cannot find it anywhere now. An item is not Significantly Not as Described if it is materially similar to the Seller's item listing description. Open a 'Not as described' dispute through your PayPal account. An item is Significantly Not as Described (SNAD) if it is materially different from what the Seller described . I am sure I read one in Ebay a few years ago but I cannot find it anywhere now. Significantly Not As Described (SNAD). Should PayPal close a claim in your favour they will first ask you to return the item to the seller using tracked mail (they will provide you with the seller's address) PayPal will hold the payment until the seller receives the item. Or if he has, he must have been completely happy paying the shipping costs (or just keeping the item). significantly not as described. If you have transacted through PayPal and are having issues with an item, you will have to resolve this through PayPal.